Welcome to [Upward cleaning services LLC ] By using our cleaning services or visiting our website, you agree to the following Terms and Conditions. These terms apply to all service agreements and use of our website or any communication with our company.
Services Provided
We offer residential and commercial cleaning services as outlined on our website or in our service agreements. Services may be one-time, recurring, or customized.
We reserve the right to withdraw or modify any service without prior notice.
Bookings and Cancellations
- All bookings must be confirmed via our website, phone, or email.
- Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
- We reserve the right to cancel or reschedule services due to weather, illness, or other unforeseen circumstances.
Payments and Refunds
- Payment is due at the time of service unless otherwise agreed upon in writing.
- Accepted payment methods include [list methods: credit/debit, cash, online transfer, etc.].
- We reserve the right to charge late fees for overdue invoices.
- Refunds may be issued at our discretion and only in cases where service quality does not meet reasonable expectations.
Liability and Damages
- We will take reasonable care while delivering our services, but we are not liable for:
- Pre-existing damages
- Wear and tear
- Items improperly secured or fragile
- Any damages must be reported within 24 hours of the service.
Customer Responsibilities
- Provide safe access to the property.
- Ensure all pets are secured and any hazards are disclosed in advance.
- Remove valuable, fragile, or sensitive items from the service area.
Failure to comply may result in cancellation of the service without a refund.
User Behavior and Website Use
When using our website or communicating with our staff, you agree to:
- Not engage in unlawful, abusive, harassing, or fraudulent behavior.
- Not send spam, promotional messages, or harmful content.
We reserve the right to restrict or disable your access to our services or website if you violate these terms.
Changes to Terms
We reserve the right to change these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes your agreement to the updated terms.
